Designing for Change

 

Change is tough for individuals and organizations alike. Read about how my team and I help people facing change embrace new values, behaviors and roles through design.

 
 

IBM Z SYSTEMS | NOVEMBER 2015 - PRESENT

Z Operating Systems Management Facility (z/OSMF): Redesigning for a New Mainframe Paradigm

Every time you swipe your credit card, that transaction goes through a super computer. But many programmers running these powerful super computers are retiring without anyone to take over. Why? Because it takes 10 years for new hires to learn the basics, and most of their tools don’t even have an interface yet.

We think the solution to this problem goes beyond bringing the application up to industry standards. Instead, it lies in helping the user see and define themselves and their value to the company in a new way.

 

ILLINOIS STATE UNIVERSITY ADMINISTRATION | JUNE 2014 - AUGUST 2014

Student Services: Developing User-Centered IA for Organizational Change

The Student Services Office provides a wide range of important services to students at Illinois State University. However, students often don't know what services exist or how to gain access to them. The staff at Student Services ends up spending a lot of time directing students to the right program.

The weakest link in their service design is their website because it is structured around the organization chart. I orchestrated the change to an Information Architecture based on users' mental model.